THANOS HOTELS PRIVACY POLICY
Thanos Hotels Privacy Policy for THANOS CLUB HOTELS LTD., THANOS HOLIDAY HOTELS LTD. (Hereinafter called Thanos Hotels)
Thanos Hotels takes the issue of safeguarding your privacy very seriously. Please read carefully our Privacy Policy for Thanos Club Hotels Ltd., Thanos Holiday Hotels Ltd., hereinafter called “Thanos Hotels” in order for you to familiarise with the information we collect from our web site visitors, and the way in which Thanos Hotels uses this information to better serve the needs of our guests.
PERSONAL INFORMATION
The term "Personal Information" refers to any information that can be used to identify you as an individual. It can include, among other things, your name, address, age, gender and other personal history.
COLLECTION OF PERSONAL INFORMATION
1. Reviewing Our Web Site
A. Initially Upon Contact with Our Web Site
When you visit our web site, you are initially given a "cookie", and your computer is assigned a member number. A cookie is a commonly used device that tracks an individual user's preferences, and is capable of enhancing your visit to the site. Cookies allow us to provide a customised experience without the visitor having to remind us of his or her preferences each time she or he visits our site. Our cookies do not contain any personally identifying information. Thanos Hotels cookies also do not follow visitors when travelling on the Internet after leaving the Thanos Hotels web site.
We also use cookies to collect and maintain aggregate web site data (such as the number of visitors to a particular site), which helps us see which areas are popular with our users and which are not. Among other things, this helps us improve and update the site, based on such data as total number of visitors and pages viewed.
If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. Visitors should understand, however, that rejecting cookies will affect your ability to benefit from the conveniences afforded by the use of cookies, and you will not be able to use certain customization features associated with creating a user profile.
Once you have visited our web site and accepted our cookie, your member number is automatically assigned to your computer whenever you visit our web site. Despite the fact that you remain anonymous until you enter personal information in the web site, the ID number allows us to log your session, so that we may better assist you should you need some individualized service or support. Once you enter personal information on the web site, we associate your ID number with your contact information so we can recognize you on a future visit. We also use it to keep track of information that appears to be of particular interest to you.
B. While Browsing Our Web Site
If you wish, you may also submit your e-mail address in order to be placed on a subscription list or to receive other information. You will be placed on these lists only when you indicate your desire to be included. In deciding whether or not to join such lists, please note that they are only used for internal purposes. In the event you choose to join one of our lists, you may ask to be removed from the list at any time. Visitors will always have the ability to accept or decline any form of communication from Thanos Hotels.
2. When Making a Reservation
A. When Making a Reservation On Our Web Site
If you decide that you would like to make a reservation at any of our hotels, you will be linked to our reservation service site. You can search for rates and availability at our hotels without providing any Personal Information.
Visitors to thanoshotels.com, almyra.com or anassa.com.cy, who elect to make reservations online will be required to complete a reservation profile the first time they make a reservation. When you create a reservation profile you will be asked to provide specific Personal Information, including your name, address and contact information, as well as certain guarantee and deposit information to secure your reservation, such as your credit card number. Your transmittal of your Personal Information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy.
Your credit card number will be verified using a checking sequence, but we do not authorize any payments at this point. Once your reservation is confirmed, Thanos Hotels will be sent all of the reservation information. From this point the information is sent to the selected hotel in exactly the same way as if you called us directly or if your travel agent made the reservation.
Due to the personal nature of the information you give when making a reservation through our web site, the reservation system is secure, such that your credit card number is protected by our encryption technology available.
We also receive a copy of the reservation profile at our web site excluding your credit card number connected to your ID number. We will then use that information to create a log in our web site database.
We also occasionally combine information from a number of web visitors in a way that does not identify any user, in order to identify user patterns.
B. When Making a Reservation by Calling Our Hotels
Reservations can also be made by calling our hotels. When you make a reservation we may ask you for Personal Information such as your name, address, telephone number and method of payment. We may also obtain from you any room preferences or special requests. Personal Information obtained by our reservations officers will be kept in a secured environment. Confirmation of your reservation will be provided to you, generally by e-mail, directly from the hotel of your choice.
3. During your stay at Anassa or Almyra
During your stay, we record your itemised spending to properly assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to your stay may also be stored (i.e. health issues, payment difficulties). This stay specific information is stored at the particular hotel where you stayed and is combined with information from previous visits that you have made to that hotel. We may also request certain information as required by local laws (e.g. passport number).
In addition, we may retain the content of any document (including comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information may be shared with employees of the hotel but will not be shared with any third party.
STORAGE OF INFORMATION
At the hotel, we go to great lengths to ensure that all Personal Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.
SECURITY OF INFORMATION
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the Contact Us section of our web site). We recommend that you avoid giving out any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.
Finally, Thanos Hotels cannot expressly warrant the operation of the web site and/or matters relating to its security once you log on, as it is not hosted by us. To be prudent, please be sure to always close your browsers when you are done using the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, since while you are logged on it is easier for someone to attempt to get access to your profile.
PERSONAL INFORMATION / GURST PROFILE
If you choose to create a Guest Profile, on our Web site, you will be asked to provide us specific Personal Information. When you provide information, including revised information to your Guest Profile, we may use the information you provide to update other database maintained by us.
By completing your Guest Profile you are considered to have provided consent to share your Personal Information within Thanos Hotels in accordance with this Private Policy.
PROVIDING PERSONAL INFORMATION TO THIRD PARTIES
Agents, contractors or third party service providers of Thanos Hotels may receive your Personal Information in the course of providing services to Thanos Hotels to better serve the needs of our guests. Using contractual or other arrangements, Thanos Hotels ensures these parties respect your Personal Information in a manner consistent with the principles articulated in this Privacy Policy.
We will only share Personal Information about you outside Thanos Hotels without your consent, where: (a) it is required or authorized by law (for example, in response to a legal subpoena); (b) it is required to provide you with services you have requested in which case you will be considered to have implied your consent (i.e. taxi transfers); (c) if your stay has been paid for by a third party we will provide billing information to the paying party; (d) if you have failed to pay amounts owed to a property.
If Thanos Hotels suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.
REVISION OF PERSONAL INFORMATION
If at any time you wish to update or access your Personal Information, you can do so by contacting the hotel directly or by accessing your personal member profile on our Web site at www.thanoshotels.com
Your Personal Information will be stored for the period of time required by law in the jurisdiction of any hotel holding the information. It may be stored indefinitely by Thanos Hotels as long as there is a business purpose for doing so. From time to time we may delete your Personal Information.
NOTIFICATION OF CHANGES TO THIS POLICY
If we decide to change our Privacy Policy, we will post those changes on our web site (www.thanoshotels.com) so you are always aware of how we treat Personal Information. Changes will not apply retroactively to Personal Information for which you have given explicit consent, which was acquired before the change to the Privacy Policy except as may be required by law. If at any point we decide to use Personal Information in a manner different from that stated in this Privacy Policy, we will notify you by letter or e-mail sent to your last known address. If you do not agree with the different way we intend to use Personal Information, you may ask in writing that we not use it in that different way. If you do not object, you will be deemed to have consented to the use of your Personal Information in the changed manner.
APPLICATION OF LAWS TO THIS POLICY
The laws of the Republic of Cyprus apply. If you have additional questions regarding the law or if you feel we have not treated your Personal Information appropriately, you may contact us at address below and our Privacy Policy is in full compliance with Law 138(1)01.
Executive Offices
P.O. Box 60136
8125 Pafos
Cyprus
Tel: (+357) 26 888 500
Fax: (+357) 26 931 656
E-mail: sales@thanoshotels.com